Frequently Asked Questions

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General FAQs

What is IAQ?

IAQ stands for Indoor Air Quality. There are several things that can be added to a heating/cooling system that can improve the quality of the air in a home. Here are just a few items:

  1. Humidifier
  2. Dehumidifier
  3. High Efficiency air filter
  4. Air Purifier that installs in the return air duct work

The United States Environmental Protection Agency has an explanation on their web site HERE.

What is HVAC?

HVAC stands for Heating Ventilation Air Conditioning, which pretty much covers all the ways to condition the inside of a building.

Plumbing FAQs

My kitchen faucet drips and drives me nuts. Can it be fixed?

Many kitchen faucets can be repaired by replacing the cartridge. Depending on the age of the faucet, it may need to be replaced. We can do either one.

If I buy my own faucet, will you install it for me?

Yes, we can install plumbing fixtures for you, but we can not warranty the equipment. That will have to go back to where you purchased it.

How does a tankless water heater work?

We sell and service the Navien brand of tankless water heater. Basically it is a wall mounted gas water heater (works with either natural or propane gas) that does not utilize the massive storage that a standard water does. A typical tank water heater will try to keep 40 gallons or more of water hot all the time. For a more in-depth explanation, take a look at Navien’s web site HERE.

Heating FAQs

Why should I have my furnace serviced every year?

Whether it is a forced air furnace, hot water boiler, geothermal unit, air to air heat pump, or electric furnace, they all need to be checked once a year for your families’ safety and well being. Dirty filters, low water pressure, worn belts, and the like are all preventable problems waiting to happen. Newer style high efficiency furnaces are even more needful of a yearly checkup because of the extra controls and safeties installed by the manufacturers.

What can I do to keep my furnace in good condition?

There are some things that a home owner can do to keep the furnace running the best that it can.

  • First of all, a clean air filter is the top most important thing a home owner can do.
  • Have your heating unit serviced by a qualified service person once a year.
  • Keeping debris and clutter away from the furnace will help prevent any possible fire hazard.
How often should I change my furnace air filter?

There really isn’t a fixed time schedule for filter changing. Each house is different. The best way to learn how often your own house needs to have a filter change, is to start checking it during heating season each month until it looks dirty. Some homes will only need a filter change every 3 months, some sooner, some later. It depends if there are cats, dogs, age of the home, and the number of occupants.

Cooling FAQs

What can I do to keep my air conditioner in good shape?

There are many things that a home owner can do to keep your air conditioner running the best that it can.

  • First of all, a clean air filter is the top most important thing a home owner can do.
  • Having your air conditioner serviced by a qualified service person once a year.
  • Keeping grass clippings and cottonwood tree fluff rinsed off of the outdoor unit. NEVER use a pressure washer! (a gentle spray with the garden hose is fine).
  • Keeping bushes trimmed back away from the air conditioner (at least 3 feet) will allow it to breathe and get rid of the hot air that used to be in your home.
Should I have my air conditioner serviced every year?

Yes, you should have your air conditioning unit serviced once a year just to get the longest lifespan out of it. The average air conditioner’s life span is about 12 to 15 years. An indoor plugged or dirty air filter can be a huge issue. An outdoor coil plugged with dirt or cottonwood tree fluf can shorten the life of the unit. Also there are electrical components inside the outdoor unit that should also be checked on a regular basis. Mice and critters sometimes like to winter over in the electrical compartment of the outdoor unit.

How often should I change my furnace air filter?

There really isn’t a fixed time schedule for filter changing. Each house is different. The best way to learn how often your own house needs to have a filter change, is to start checking it during heating season each month until it looks dirty. Some homes will only need a filter change every 3 months, some sooner, some later. It depends if there are cats, dogs, age of the home, and the number of occupants.

Other FAQs

What is a heat pump?

A heat pump, basically, is an air conditioner that has the ability to reverse the refrigerant flow so that in the winter it will make the cold air blow outside and the warm air blow inside, and in the summer it blows the warm air outside and the cool air inside.

In some situations, when no natural gas is available to run the furnace in the winter, and the only fuel source for the furnace is either LP gas or oil, then the addition of a heat pump to the existing furnace could save in the heating bills.

How many kinds of heat pumps are there?
  • Air to Air Heat Pumps – they look just like an air conditioner and has a unit that sits outside and a coil that hooks to the existing furnace.
  • Geothermal Heat Pumps – These units are very similar the the above air to air heat pumps, but rather than using air to blow outside (either hot or cold air – depending it you are heating or cooling) it uses water to transfer the hot or cold. For a more detailed outline, Climate Master (which we do sell and service) has information available by clicking HERE.
What is a mini-split system?

A Mini-Split system can be purchased either as a cooling only unit or heat pump unit. They are a ductless, wall mounted system. We service and sell Mitsubishi brand mini-split systems. For more information you can click HERE to go to the Mitsubishi web site.

Can you install a new bathtub?

Yes, we can install a bathtub! We can install one that you specify by picking one from one of our suppliers. We can also do a complete remodel of your existing bathroom, or build a new on for you. For an estimate or questions contact Jeff Martin, our construction manager.

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